Thank you for choosing Moving Waves! We’re delighted to have you on board. To help you get the best out of your Moving Waves experience and to understand our responsibilities to you and your responsibilities to us, please read the following terms and conditions. The language used should make these terms and conditions as clear as possible.

1. COMMUNICATION
 1.1 Moving Waves communication is made via email and social media. Please ensure you follow our social media platforms for recent updates and continue to check spam/junk email folders. 
1.2 Please let us know if you’d like to be added in the Academy parents’ WhatsApp group. This is not a social group - its purpose is to provide a form of more instant communication between academy teachers and parents. 
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2. PAYMENT SYSTEM
 2.1 Signing up through our website and setting up a subscription is the only registration and payment method Moving Waves will accept. We are no longer able to accept cash, paypal or BACS payments.
2.2 The subscription system ensures everyone pays on time as previously, 70% of fees were paid very late. 
2.3 Prices are based on 38 weeks’ worth of classes and pro-rated over 12 months. 
2.4 In order for a place to be kept open for your child in our classes, payment is required monthly in advance, by subscription only.
2.5 Failure to make payments on time may result losing your place in chosen class(es). If you are having trouble paying, please speak to us and we will do our best to help.
2.6 Fees are reviewed annually. We reserve the right to make changes to these amounts. You will always be given notice via email before any changes apply to your account. 
2.7 Fees and event payments such as end-of-year shows are non refundable. Event participation is not compulsory for any child.

3. CANCELLING YOUR CHILD’S PLACE 
3.1 Should your child wish to cancel one of their classes, we require one month’s written notice via email along with fees. (accounts@movingwaves.org) 
3.2. The one month notice takes effect from the date of your child’s last class. This is due to the fact that at certain points in the year your child would have had more classes than the amount paid for. 
3.3. Classes are only cancelled on exceptional circumstances and this happens very rarely. In case we have to cancel a class due to an emergency or not being able to find cover, substitute lessons will be arranged. Alternatively, you will be offered the option to ttend another class that week.
3.4 In the event of a session being cancelled due to conditions out our control, fees will be non-refundable. Substitute lessons may be arranged where applicable.
3.5 All unattended lessons are still payable. (i.e. sickness, failure to notify us about a cancellation) unless in exceptional circumstances.

4. CLASS RULES 
4.1. All students must wear their Moving Waves uniform during classes. This can be purchased through the online store on our website. We have a relaxed uniform policy which means students can still attend the class on occasions where they don't have their uniform.
4.2 Moving Waves branded merchandise items are available to order and can be used as a uniform alternative during classes.
4.3. Moving Waves aim to provide the very best training and experience. We implement fun and discipline to do this. Consistent unruly or aggressive behaviour will not be tolerated and could result in termination of class membership. We believe in teaching boundaries and setting a good example in line with our positive ethos to build our student’s confidence.
4.4. We have a strict anti-bullying policy in place and expect our students to always adhere to this.

5. SAFEGUARDING 
‍5.1 From time to time, it will be essential for physical contact to take place between the teacher and student/peers. We always encourage safe practice and support students in doing so. 
5.2. No child under the age of 16 will be allowed to leave the building without a parent/guardian (unless arranged otherwise). Your child’s safety is paramount to us. 
5.3 Promotional pictures and footage will be taken throughout the year during classes and at our end-of-year stage show. We will require a written request if you do NOT wish for your child to take part.

The above policies exist to safeguard the well-being of our students and to ensure that the good reputation of Moving Waves continue to be associated with high quality teaching and enjoyment of classes. 

Moving Waves reserves the right to refuse entry to classes if these rules are not complied with. We will review and amend policies on a regular basis and we advise parents and guardians to read this document thoroughly to ensure a clear understanding is gained. 

If you have any questions or anything you would like to discuss further, please email us at info@movingwaves.org 

By signing up to our classes, you are agreeing to the Terms and Conditions currently in place. 

Thank you for joining us and we look forward to sharing this journey with you and your child! Welcome on board!


The Moving Waves Team

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